Macadam Europe cares a lot about your privacy. We therefore only process data that we need for (the improvement of) our services and handle with care the information we have collected about you and your use of our services.
We do not use your personal information for commercial purposes. Under no circumstances will you receive information via the e-mail address you have provided, except for information relating to our inspection service as determined by our Clients. Your personal information will not be sold or disclosed to third parties for commercial purposes.
Overview personal data
Below you will find an overview of the personal data we process:
- first and last name
- title of address
- address information (company or inspection address)
- telephone number
- company number
- email address
Retention of data
We are contractually obliged to keep your data for a certain period of time. This retention period is determined by our Clients as follows:
- storage of the data: for 3 years after the inspection
- data encryption: from the 3rd to the 5th year
- deletion of data: after 5 years
- recording of telephone calls: for 120 days.
During this period, all your data will be stored in a secure and protected environment. Your data will in no way be disclosed, transferred to third parties or used for commercial purposes.
Web shop software
E-mail and mailing lists
We use the services of Office365 for our regular business e-mail traffic. This party has taken appropriate technical and organizational measures to prevent misuse, loss and corruption of your and our data as much as possible. Office365 does not have access to our inbox and we treat all our e-mail traffic confidentially.
For handling (part of) the payments in our webshop we use the Payment Service Provider Pay.nl. Pay.nl processes your name, address and place of residence and your payment information such as your bank account or credit card number. Pay.nl has taken appropriate technical and organizational measures to protect your personal information. Pay.nl reserves the right to use your information to further improve its services and in that context (anonymized) data to share with third parties. Pay.nl shares in the case of an application for a deferred payment (credit facility) personal data and order data with post-payment service providers. All the above guarantees regarding the protection of your personal data also apply to the components of Pay.nl ‘s services for which it engages third parties. Pay.nl stores your data no longer than permitted by law.
We collect reviews through the platform of Macadam.eu. If you leave a review through Macadam.eu you are required to provide your name, place of residence and email address. Macadam.eu also publishes your review on its own website. In some cases Macadam.eu may contact you to provide an explanation of your review. Macadam.eu has taken appropriate technical and organizational measures to protect your personal data. All the above guarantees with regard to the protection of your personal data also apply to the components of the service.
Invoicing and accounting
For keeping our administration and bookkeeping we use the services of Dynamics. We share your name, address and residence details and details regarding your order.
These details are used for the administration of sales invoices. Your personal data will be sent and stored in a protected manner. Dynamics is obliged to secrecy and will treat your data confidentially. Dynamics will not use your personal data for other purposes than those described above.
Purpose of data processing
General purpose of processing
We use your data exclusively for the purpose of providing our services. This means that the purpose of processing is always directly related to the order you provide. If you share data with us and we use this data to contact you – other than at your request – at a later time, we ask your explicit consent. Your data will not be shared with third parties, other than to comply with accounting and other administrative obligations. These third parties are all bound to secrecy on the basis of the agreement between them and us or an oath or legal obligation.
Automatically collected data
Data that are automatically collected by our website are processed for the purpose of further improving our services. These data (e.g. your IP address, web browser and operating system) are not personal data.
Cooperation with tax and criminal investigations
Where applicable, Macadam Europe may be required by law to share your data in connection with governmental tax or criminal investigations. In such a case we will be forced to share your data, but we will oppose this within the possibilities offered to us by law.
We keep your data as long as you are our customer. This means that we will keep your customer profile until you indicate that you no longer wish to use our services. If you indicate this to us, we will also take this as a forgetting request. Pursuant to applicable administrative obligations, we need to keep invoices with your (personal) data, so we will keep this data for as long as the applicable period runs. Employees, however, no longer have access to your client profile and documents that we have produced in response to your order.
Pursuant to applicable Dutch and European legislation, you, as a data subject, have certain rights with respect to the personal data processed by us or on our behalf. We explain below which rights these are and how you can invoke these rights. In principle, in order to prevent misuse, we only send copies and copies of your data to your e-mail address already known to us. In the event that you wish to receive the data at a different e-mail address or, for example, by post, we will ask you to identify yourself. We keep records of processed requests; in the event of a forgetting request, we administer anonymised data. You will receive all statements and copies of data in the machine-readable data format that we use within our systems. You have the right at any time to lodge a complaint with the Personal Data Authority if you suspect that we are using your personal data incorrectly.
Right of inspection
You always have the right to view the data that we process (or have processed) and that relate to your person or that can be traced back to you. You can make a request to that effect to email@example.com for privacy matters. You will then receive a response to your request within 30 days. If your request is granted, we will send you a copy of all data with an overview of the processors that hold this data, stating the category under which we have stored this data, at the e-mail address known to us.
Right of rectification
You always have the right to have the data that we process (or have processed) and that relate to your person or that can be traced back to you, modified at any time. You can make a request to that effect to firstname.lastname@example.org for privacy matters. You will then receive a response to your request within 30 days. If your request is granted, we will send you a confirmation that the data has been modified at the e-mail address we have on file.
Right to restrict processing
You always have the right to limit the data that we process (or have processed) relating to your person or that can be traced back to you. You can make a request to that effect to email@example.com for privacy matters. You will then receive a response to your request within 30 days. If your request is granted, we will send you a confirmation at the e-mail address known to us that the data will no longer be processed until you lift the restriction.
Right to transferability
You always have the right to have the data that we process (or have processed) and that relate to your person or that can be traced back to you, executed by another party. You can make a request to that effect to firstname.lastname@example.org for privacy matters. You will then receive a response to your request within 30 days. If your request is granted, we will send you copies or copies of all data about you that we have processed or that have been processed on our behalf by other processors or third parties at the e-mail address known to us. In all probability, we will no longer be able to continue to provide the service in such a case because the secure linking of data files can then no longer be guaranteed.
Right of objection and other rights
If applicable, you have the right to object to the processing of your personal data by or on behalf of a. If you object, we will immediately cease the data processing pending the handling of your objection. If your objection is well-founded, we will make copies and/or copies of the data that we process (or have processed) available to you and discontinue the processing on a permanent basis thereafter. You also have the right not to be subjected to automated individual decision making or profiling. We will not process your data in such a way that this right applies. If you are of the opinion that this is the case, please contact email@example.com for privacy matters.
All intellectual property rights in these materials belong to Macadam Europe and its users. Copying, distribution and any other use of these materials is prohibited without the written permission of Macadam Europe, except and only to the extent otherwise provided in regulations of mandatory law (such as right to quote), unless otherwise indicated in specific materials. It is not permitted to include web pages or individual elements (such as images, videos or interactive applications) of www.app.macadam.eu in a frameset or through an inline link in another web page, if this may lead to confusion about the origin of the material.
We take the protection of your personal data seriously and take appropriate measures to prevent misuse, loss, unauthorized access, unwanted disclosure and unauthorized changes. If you have the impression that your data is not adequately protected or if there are indications of misuse, please contact our customer service or send an email to firstname.lastname@example.org.