Need some help?

FAQ Mobile CarCheckApp

I forgot my password
  1. Go to https://www4.macadam.eu/
  2. Click on ‘I forgot my password’.
  3. You will receive an email with a link to reset your password.
  4. After setting your password, you can log in with your new password.
I still haven’t received a password reset email
  1. Look in your inbox under ‘Focused’ and ‘Other’ to see if the email is there.
  2. Look in your mailbox spam folder(s) to see if the email is there.
  3. Repeat the ‘I forgot my password’ procedure and make sure you enter your email address correctly.
I don’t remember my username

Your username is the email address you registered with.

I don’t know how to install the app

Open your phone and make sure you have internet, preferably wi-fi or 4G. Go to the AppStore if you have an Apple phone or go to the PlayStore if you have an Android phone.

The app can also be found by clicking on this link:

  • Download app for Iphone
  • Download app for Android

Enter the word ‘Macadam’ in the search bar and click on ‘search’. Download the app called ‘Mobile Car Check’ with the green and white icon. After it downloads, open the app and log in with your email address and password.

Once all steps have been successfully completed, the app will download the source data and update it to the latest version. This ensures that the app is up to date.

I can’t find the app to download

The Mobile Car Check app is available in the Apple AppStore and in the Android PlayStore. The Mobile Car Check app is not available for operating systems other than Apple and Android. If you have an Apple or Android phone, proceed to step 2.
Open your phone and make sure you have internet, preferably wi-fi or 4G. Go to the AppStore if you have an Apple phone or go to the PlayStore if you have an Android phone.

The app can also be found by clicking on this link:

  • Download app for Iphone
  • Download app for Android

Enter the word ‘Macadam’ in the search bar and click on ‘search’. Download the app called ‘Mobile Car Check’ with the green and white icon.

The app won’t install
  1. Check to see if you have an internet connection. If you don’t, establish an internet connection with wi-fi or mobile internet. If you are connected via mobile internet, but the internet isn’t working, see whether you still have enough MBs in your bundle. Also make sure your phone isn’t accidentally in airplane mode and wi-fi and/or mobile internet aren’t switched off.
  2. Make sure you are logged in with an active and functioning account in the AppStore or Playstore.
  3. Make sure your phone meets the app’s minimum operating system requirements to work. The app works on an Apple phone from iOS 10.3 and on an Android phone from Android 4.0.3. These requirements can also be found in the AppStore or PlayStore. If your operating system does not meet these requirements, you will have to update it.
  4. Make sure you have enough free memory on your phone to download the app. At least 80 MB of available space is needed on your phone. If this is not available, you will need to delete apps or data from your phone before you can install the app.
I want to know how much the app uses in MBs when downloading a car check

 When downloading a single car check, your phone uses up to 0.5 MB plus 80 KB per photo from the previous car check.

I want to know how much the app uses in MBs when uploading a car check

When uploading a single car check, your phone uses up to 1 MB plus 80 KB per photo.

I want to know how much the app uses in MBs when downloading source data

When downloading the source data, your phone uses about 3 MB. Depending on the linked customers and the number of car check points and required photos, it may be more.

I want to know how much available space I need on my phone

To be able to download the app, you must have at least 80 MB of available space on your phone.

I want to know the minimum operating system I need to have on my phone in order to use the app

The app works on an Apple phone from iOS 10.3 and on an Android phone from Android 4.0.3. These requirements can also be found in the AppStore or PlayStore.

The app crashes when a photo is taken
  1. Check whether the Mobile Car Check app is up to date and if it isn’t, update it.
  2. Everything you do on your phone uses working memory (RAM). When taking a picture in the app, your phone needs about 50 to 100 MB of working memory. If your free working memory is less than what is needed, the app will crash. To solve this problem, you can close the open applications on your phone. The fewer active applications, the more free working memory you will have.
I can’t see certain buttons that are supposed to be there according to the instructions

If you have the font size on your phone set to large or maximum, buttons may fall outside the screen. The app works best with a normal font size.

I can’t find a car check order for the vehicle I have to check

If you can’t find an order for the vehicle you need to check, please contact us on app.europe@macadam.eu.

The app doesn't work
  1. Check to see if you have an internet connection. If you don’t, establish an internet connection with wi-fi or mobile internet. If you are connected via mobile internet, but the internet isn’t working, see whether you still have enough MBs in your bundle. Also make sure your phone isn’t accidentally in airplane mode and wi-fi and/or mobile internet aren’t switched off.
  2. Make sure the app is up to date by going to the AppStore or PlayStore.
  3. If it’s not up to date, please update the app.
  4. Close the app to update the latest ‘source data’ to the most recent version.
    Update your operating system to the minimum operating system requirements for the app:

Apple telephone from iOS 10.3;
Android telephone from Android 4.0.3.

I don’t know for certain if my car check has been uploaded
  1. Click on the menu button with the three lines in the upper left-hand corner of the Mobile Car Check app.
  2. Go to History
  3. Look at the completed car checks and see whether there is a green or white cloud next to the car check. If there is a green cloud, the car check has been uploaded; if there is a white cloud, the car check hasn’t been uploaded yet.
  4. If there’s a white cloud next to a car check , you have to close the app and restart it. The app will then restart and force the upload of the not yet uploaded car check.
How long does it take for a car check to be uploaded?

Once the car check has been performed, it will be uploaded in the background. This usually takes several minutes. Once the upload is completed, you’ll receive a text message on your phone. Just to be sure, leave the app open until your car check has been uploaded.

Video tutorials

How to download the app
How to login
How does the car check work
How to control if your inspection uploaded

Contact

Macadam Europe
Schaarbeeklei 613
B-1800 Vilvoorde
Belgium
app.europe@macadam.eu

Contact request

Do you have a question about the CarCheckApp? Please let us know.

About us

Macadam is an independent party that is the market leader in the field of inspection of end-of-contract vehicles and support of the remarketing process on behalf of lease companies, fleet managers, car manufacturers and transporters.

Follow us